Helpful Login and Helpdesk information for My.Southwest.
Username/Passwords for returning students
My.Southwest usernames and passwords do not reset each term, therefore new mailers will not be sent to students with existing accounts.
Once a student account is created, the student's username will remain the same each term.
The student password will remain what they last set it to.
Username/Passwords for new students
New students will be mailed their username and pin when they apply for admission.
Upon initial login with their pin, students are prompted to set a password and to answer questions that will be used to identify them should they ever need to reset their password because they have forgotten it.
Username/Passwords for current Faculty and Employees
Usernames for faculty and employees will remain the same term to term.
Passwords for faculty and employees will remain what they last set it to.
Usernames/Passwords for new Faculty and Employees
New faculty and employees will receive their My.Southwest login information from their supervisor once their supervisor requests an email account for them.
Students who did not receive their login credential in the mail or who may have misplaced it may now choose the option to "self-identify" on the My.Southwest homepage.
After entering a last name and Social Security Number, the student will be given his or her username and a temporary password; once logged in, the student will be prompted to choose a new password.
Helpdesk
Faculty: Use the Magic Helpdesk to enter a Helpdesk request.
Students: Go to the My.Southwest login page under "Need Help Logging in?", on the left side of the screen under the "Login" box.
